Returns, Exchanges, Product Defects & Cancellations:
Returns are accepted within 30 days of purchase for orders placed through Maya Wrap. Item being returned must be in new, unwashed, clean condition with original tags attached, and original un-tarnished packaging. Return shipping costs will be deducted from the return value (usually ranging between $8-$11 for one wrap). After 30 days, products may be exchanged only. No returns or exchanges after 90 days or without proof of purchase/receipt. Maya Wrap will cover the expense of exchange shipping one time. Any additional exchanges will result in shipping charges to the purchaser/recipient.
Purchases from one of our retailers are subject to their return policy.
Discontinued items, clearance & sale products are not returnable.
If a promotional item was included on a purchase and IS NOT returned, the value of the promotional item will be deducted from the refund amount. Promotional items may only be returned with the original purchase or otherwise have no value individually.
Maya Wrap will provide a return label for your convenience, in shipping back your items. This allows us to work with the carrier directly (as both the sender and receiver in this case) to recover a lost or damaged item. We are not responsible for products that never register in the tracking system- they must be scanned into the carrier delivery system.
We will gladly exchange or replace any product that contains defects in materials or workmanship for a period of one year from the date of purchase. Due to limited runs of some styles we may not still have exactly what you ordered.
This does not cover claims resulting from misuse, failure to follow the care and use instructions, abuse, alteration, or normal wear and tear.
Please complete the Return Authorization Form. You can expect up to 3 business days for a response; additional information may be required before a shipping label can be supplied.
If the item shows signs of use or the packaging has been damaged or has excessive markings/tape, or has been washed, the item is subject to a restocking fee of up to 30%. The refund may be refused if the condition of the product does not meet our return guidelines. Return shipping on refused returns will be the responsibility of the purchaser.
Please note: it may take up to 14 business days for a return to be processed and a refund/store credit to be issued.
Orders may be cancelled within 6 hours of submitted order, unless it is a same day delivery order, in which case cancellations are not available and the return process is the relevant means of pursuit. 6 hours after order submission, the return process is the relevant means of pursuit.
We ship using the United States Postal Service, UPS or FedEx. We ship Priority in most cases, or first class, if within the weight limit. No signature is required at delivery, however a tracking number will be provided to you as soon as it is available. Please make sure someone is available to receive the package, if you are uncomfortable with it being left unattended in your absence. It may take up to 7 to 10 business days to process your order, depending on size, gift wrap, holidays and how fast our hands can move. When possible, we ship out on the same day. We assure you we are doing our absolute best to get your order out as quickly as possible and appreciate your every understanding of our tiny mom-run shop.
All returned and undeliverable packages will be billed for shipping (regardless of free shipping being previously met) and will not be shipped until shipping is paid.Maya Wrap is not responsible for confirmed deliveries that have been stolen, misplaced, mis-delivered or for delays in delivery by USPS, UPS or FedEx due to weather or their own internal errors. We are, however, always happy to assist in providing any and all necessary information needed to help you recover these items from the carrier, including working with the carrier, as the sender. In the event a case must be opened, full cooperation on your part, with the carrier is required to reach a resolution. Notice MUST be give to Maya Wrap, that a package was not received, though marked delivered, WITHIN 4 BUSINESS DAYS of the tracking indicating delivery; NO EXCEPTIONS. We are unable to open a case, without such notice in the required time.