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FAQ Page

Babywearing FAQ

How soon can I start wearing my baby?

You can start wearing your baby from birth if you’d like! It can be a wonderful way to bond in those early days while still caring for yourself or your partner during recovery from childbirth. For babies or mothers with special medical needs, please talk to your pediatrician before babywearing.

 

Will I spoil my baby if I wear him/her too much?

Not at all! Babies who are worn settle down easily in their carriers, and let their parents go about the work that they need to get done! They associate loving comfort with the carrier and easily settle down with grandparents and babysitters too! In fact, research has shown that babies are quickly able to develop a sense of security and trust when they are carried. They are more likely to be securely attached to their caregivers and often become independent at an earlier age.

 

What if my baby is fussy in the carrier?

There are lots of things you can try! Is your baby fed, changed, and comfy? Try walking around the house or taking a little walk outside! Sing and talk to your baby! If your baby is in footie pajamas, check to make sure that their feet aren’t constricted.

 

Can I breastfeed my baby in a ring sling?

Yes! One of the best parts of using a ring sling is the ease of breastfeeding. The most important thing to keep in mind is monitoring your baby’s breathing (this means not covering their face!) and returning your baby back upright after nursing is done.

 

Where can I get more help?

Reach out to us any time, whether it’s through phone, email, or Facebook–we love to help! Our working hours are Monday-Friday, 9am-5pm Eastern (but try on Facebook if it’s after-hours–if we see it, we’ll message you back!)

Call: 1-888-MAYAWRAP
Email: info@mayawrap.com
Facebook: www.facebook.com/MayaWrap and www.facebook.com/groups/MayaWrapFanChat

 

How can I send you my babywearing photos and stories? We’d LOVE to hear from you!

Please email us at stories@mayawrap.com

 

Sizing FAQ

What size should I order?

Please visit our dedicated ring sling sizing page to learn more.

Can I share my baby sling with my caregiver or my spouse?

Yes, you can! Many people can use several sizes of ring slings comfortably, and they’re very simple to adjust for size!

Shipping and Returns FAQ

What countries do you ship to?

We ship our Maya Wraps around the world! As you check out with your purchase, our website will calculate shipping charges for you before you reach the payment stage. International orders may also be charged duty by the county to which the order is shipped. We do not ship to countries with a high incidence of fraudulent orders. Shipping within the United States is free for orders to retail customers.

When will I receive my order?

Free shipping orders ship by the next business day and should arrive within a week.

Fed Ex orders placed by 12 pm Eastern time M-F (excluding holidays) ship same day and will be delivered according to the shipping type selected.  International orders will be delivered within 2 weeks, assuming there are no customs delays.

What if I order the wrong size, color, or shoulder style?

No problem! Reach out to us at returns@mayawrap.com within 30 days and we’ll help you exchange it!

What is your return policy?

You may return your Maya Wrap within 30 days for a full refund of your purchase price, provided it is in the original packaging and new, unwashed condition. Shipping charges are non-refundable. However, if you are exchanging your item we will reship your new item, within the U.S., via standard rate shipping at no additional charge to you. Please be sure to fill out the return form on the back of your packing slip. Discontinued items are not returnable. If you purchased your Maya Wrap product from an authorized retailer, you are subject to their return policy and procedures.

Ring Slings FAQ

What shoulder style should I choose?

That’s a good question! It really is a personal choice, but you can visit our dedicated comparison page for more information.

Which baby sling works best when taking baby in and out frequently?

We know that between frequent diaper changes for newborns and “Mama, my walk now!” for toddlers, you need something that’s fast and simple! Any of our ring slings are wonderful for fast in-and-outs and up-and-downs! All you do is lift the rings to loosen, and pull baby out.

 

What is the weight limit for Maya Wraps?

Our ring slings are tested for use between 8-35 pounds. Babies weighing less than 8 pounds, or who are premature or low tone, have health or developmental challenges should not be worn in a baby carrier without consulting with your health-care provider and a trained babywearing educator.

What are Gently Used Products?

Gently Used Maya Wrap Baby Slings are made up of returned items. They are in like-new condition but may be wrinkled, and they have the same guarantee as new Maya Wrap Baby Slings. The DVD and instructions are included. When you buy a gently used item, you can choose between a solid color or a striped/patterned one, but they are not listed by specific color or pattern.

Safety and Compliance

Are your baby slings compliant?

Yes. Maya Wrap Ring Slings and accessories are compliant with the Consumer Product Safety Information Act.

Are the dyes used in your fabrics safe?

Yes! The dyes used in all of our fabrics do not contain any copper, nickel, lead, mercury, cadmium, cobalt, aluminum, arsenic, chromium, or any other poisonous substance.

Do you have a free ring sling pattern?

Yes! We believe that all babies deserve to be carried–no matter what your budget– and have made the pattern for our Original Maya Wrap Sling available for your personal use. Sew your own baby sling!

Use and Care FAQ

Are your products machine washable?

Our cotton ring slings are very easy to care for! Machine wash in cold water; line dry to avoid shrinking. Do not use fabric softener (which can cause the fabric to slip) or bleach. Iron as needed or wanted!

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